Do not buy this brand
A review of a 2008 Kingpin Tour.
Special order blacked out Kingpin Tour with chrome highlights. Purchased fresh out of the box in May of 08’. Currently has 7500 miles on it as of 10 Dec 09. Purchased from a local dealer in Wisconsin for $17,800 to include tax, tag and title. Currently bike has tour package and:
2 into 1 performance exhaust ($947).
Arlene Ness tear drop mirrors ($86) for a pair, $47 for a replacement.
Leather bag covers ($56 a pair). Don’t even match and bought as a pair.
Bike cover ($120 black).
Extended 4 yr warranty ($500+).
500 mile tune up ($256), highly recommended in owner’s manual.
Replaced rear tire due to a flat ($478, to include towing, tire $286, and labor).
Not a good product. Disappointing across the full spectrum from customer service to machine issues. This motorcycle is expensive not just financially, but with personal time.
Within the time frame this bike has been owned, it has had a burned out “fuel sending unit”, burned out head lamp, blown baffle in stock exhaust, over tightened O2 sensor at factory that broke during exhaust upgrades done by dealer, issues with the drive belt and torque, issues to eliminate belt rub, rusting chrome in multiple areas, a pinging noise coming from the new 2 into 1 performance exhaust.
The bike shifts very hard, jerks and lurches in low gears at low speeds, and something shifts its weight inside the bike when coming to a brisk stop. Speaking of stopping, the brakes are mush. The seat is extremely uncomfortable and makes me angry after 20 minutes of riding. Had to buy an Air hawk seat ($130).
Opinion of customer service from a range of Victory dealers in Wisconsin to New Hampshire.
Customer service is good during the time large ticket products are being bought. Anything after that things quickly go to hell in a hand basket.
The Left Arlen Ness tear drop mirror broke off while driving down the street. It took 4 days to find a company that does not sell mirrors in a set. The mirrors are individually packaged, what is the big deal for a customer to get one mirror?
When I got a flat tire, no one in Northern New Hampshire would work on the bike except Victory dealers. Then the Victory dealer had my bike for 1 full day to replace the tire along with an additional 6 hours to correct a torquing issue on the drive belt to keep it from making a god awful noise when in motion. My motorcycle was my only source of transportation, and all Victory dealers were more than 20 miles away from my deployed location. This is the time customer service matters for a bike that 20K has been spent.
The pinging noise from the new exhaust was brought to the attention of my dealer, since they were the ones who installed it. They kept the bike for 12 days and did not call me to update on the status of the bike. I went in to check on the bike, and I was told that it was too cold and that no one wanted to ride the bike in weather that was in the 50’s. Finally some one rode the bike the day I complained. After that I was told that the items I had in my saddle bags were causing the noise. I accepted the explanation and drove home. I removed the bags and there is still a pinging noise coming from the exhaust. I informed the dealer of my dilemma and was told to bring it in at the beginning of Spring 2010.
Being fed up with the bike and the customer service, I decided to trade my bike for an ATV or two. So I contacted some local dealers and none of them want anything to do with a Victory. They (5 different dealers including Polaris dealers) told me to wait for Spring and they would give me 7K for it. Even the dealer I purchased from and have had all my work done, will not even offer me anything within reason. This made me realize that Victory retains no value, despite the fact that this was a selling point from the salesman when purchasing a Victory of this caliber. Victory has no caliber, Victory should not charge this much for a questionable machine.
This review is poorly written. It was suppose to be quick and straight to the point, and sentences were to be in a bullet format. But the facts are here, and the underlying theme is that Victory is not the product it has spent millions to advertise. I know what it is like to have your mind made up and to have those beautiful swept motorcycle lines reflecting those showroom lights back into the pleasure centers of your brain, but step back and ask yourself if you are acting like a fish to a shiny lure, ready to get hooked and taken for a ride. Don’t believe the hype. Don’t buy a Victory.
Would you buy another motorcycle from this manufacturer? No
Review Date: 10th December, 2009