I was coming off a 1978 Honda Gold Wing that I had had for 12 years and 70K miles. Thought I wanted a sport/tourer, but the ST1300, Concours etc. were not comfortable for me. I test drove several makes/models of cruisers before I selected the 1100.
The bike already had a Jardine Oil Relocation Kit installed. The need to remove the exhaust in the stock configuration for an oil filter change is not a plus.
The stock seat is terrible. I did 500 miles and then ordered the Mustang seat. What an amazing different in comfort! The Mustang took away vibration as well that showed up after 60 mph.
The bike is extremely nimble... low to the ground and fun to drive. I am 5 foot 10 inches and I find the bike very comfortable ergonomically (with the Mustang seat of course). I put on highway bars and pegs to change riding positions. A plus. It feels lighter than the 600 pounds plus that it is.
Bike is torquey and powerful. Easy to drive in town and plenty of power out on the highway. I only ride solo, so not sure how it would be 2 up.
There are lots of used later model 1100's on the used market, and you can find some real low mileage bargains out there.
Overall, I give this bike high marks for a cruiser type bike, considering the price, reliability, aftermarket accessories available etc, assuming one replaces the blankety blank stock seat right away!